2. How to Request Deletion

The fastest route is inside the app. Sign in and click Settings in the left sidebar (it is the same page on the Creator and the Member side; on a phone, tap the menu at the top-left first). On the Account tab, scroll to Delete account, type DELETE and choose Schedule deletion. If you signed in more than 15 minutes ago, we first email you a 6-digit code, so nobody else at your computer can do it for you.

Your account is deleted 30 days later (or one calendar month later if that is sooner, so 28 days for a request made on February 1), unless you chose to keep a yearly plan until the end of the year you paid for, in which case it is deleted on that date (section 6). If you own a portal it can be later: the portal stays open for the people who already paid until their paid time runs out, and your account is deleted after that (section 6). Until then you can still sign in, and you can cancel by pressing Keep my account in Settings or on the banner across your dashboard. We email you when the deletion is scheduled, a week before it happens, if you cancel, and once it is done.

Before you can delete

A few things have to be settled first. The Delete account card tells you which:

• A cash-out you asked for is still being paid
• You have affiliate or ambassador commission at or above the payout minimum. Cash it out first. A smaller amount you can choose to give up

If a dispute on one of your portals, or a negative balance on your Stripe account, is still settling when your date arrives, the deletion waits and we try again every day. The Delete account card shows when that happens.

Sometimes a member of our team has to pause a deletion first, for example while a payment or a dispute is still being settled, or while the law requires us to keep something for a while longer. The Delete account card shows when your deletion is paused, and you can still keep your account.

If you cannot sign in

A member of our team handles every request personally. When you message us, please include:

• The email address on your AloPortal account
• Your portal URL or slug, if you have one
• Whether you want your whole account deleted, or only specific data

This is the fastest route, not the only valid one. If you make the request some other way, for example by writing to our Privacy Officer (section 11), or to someone else here, it still counts and we will still act on it.

3. What We Delete

On your deletion date we permanently remove:

• Your name, email address, username and profile photo, from your account and from your sign-in record
• Your sign-in methods (email code, Google, Facebook) and every signed-in session. Your sign-in record is anonymized and locked for good
• Images, files and video you uploaded. If you own a portal, they go once it has closed
• Your Instagram, TikTok and YouTube connections and their access tokens. Disconnecting one in Settings → Connectors deletes its token straight away, without waiting for an account deletion
• Your conversations with Alo, our AI assistant
• Course reviews you wrote, and notes you took on lessons
• Your notifications and notification settings, including Telegram notifications
• The record of what you imported from Instagram, TikTok or YouTube
• The sign-in details we noted when you signed up (your email address, and your name and photo from Google or Facebook), and the entries in our sign-in log that name you
• Your ambassador application: your social links, your niche and the text you wrote. The application itself stays, without them, because your commission records point at it

If you own a portal, once it has closed and the people who paid have had their time, we also remove:

• The text of your posts, courses and lessons, your blocks, and your portal's name, bio, links and images. Each page stays as an empty placeholder, so the people who bought it keep their own record of the purchase
• Your Discord and Telegram server connections, and the member lists we synced from them
• The ad tracking you set up on your portal (Meta Pixel, TikTok Pixel, Google Analytics) and its access tokens
• The email addresses and form answers your portal collected

If you remove AloPortal from the connected apps of your Instagram account, Meta sends us a deletion request for you. We delete that connection's access token and our record of what was imported. Posts you already published from it stay until you delete them.

4. What We Anonymize

Some records cannot simply be erased, because they describe money that moved between two people. A payment involves a buyer and a creator, and deleting one side's copy would destroy the other side's record of their own sale or purchase.

So we keep those records and take you out of them. Your purchases, sales, subscriptions, commissions and payouts stay, linked only to your deleted account, which no longer holds your name, email address, username or photo.

We do not attempt to re-identify anonymized data, and we do not link it back to you. One honest consequence: once a record has been anonymized we can no longer find it for you either, so we cannot answer a later request for a copy of it.

5. What We Keep, and Why

A short list of records survives deletion on purpose, each for a specific reason:

• Payment and payout records. Tax and accounting law requires us to keep records of money that moved, and the creator or buyer on the other side of your transaction needs their own copy to stay accurate. This includes the details Stripe sends with each payment (the name, email address and billing address used to pay), any message you left with a tip, and your customer record on a creator's own Stripe account, which is that creator's sales record
• Chargeback and dispute evidence. Kept so that we, and the creator involved, can establish or defend a claim
• Fraud and abuse signals. Kept to protect other people on the platform from repeat harm
• Proof that you accepted our terms: the date, the version and the browser you used (your IP address is erased). Kept in case we ever need to show what was agreed
• Your email on our do-not-contact list, if you unsubscribed, or if an email to you bounced or was reported as spam. It is the only way to be certain we never email you again

We are not going to name a retention period in years here until we can state one we are certain applies to you, rather than a number copied from another company's jurisdiction.

Not yet erased automatically

Our deletion does not reach these yet. Ask us, as in section 2, and we remove them for you by hand:

• Your history in our product analytics. It holds no name or email address, only an account number
• Messages you sent us from the help center without signing in. Tell us the email address you used

Your email address on a creator's mailing list, or in a form you filled in on their portal, belongs to that creator. Unsubscribe from their emails, ask them, or ask us and we will pass your request on.

6. Your Portal and Your Buyers

If you sell on AloPortal, closing your account affects other people, so it is worth being exact about it.

• Your portal stops taking new sales and tips as soon as you schedule the deletion, and we email your members and buyers to let them know
• It stays up for the people who already paid until their paid time runs out, then goes offline. Subscribers keep access to the end of the period they paid for, everyone else for at least 30 days. Your deletion date moves to match, so nothing your members paid for disappears before then
• Active subscriptions to your portal end at the end of the period your subscribers already paid for, so nobody is billed again
• Content your buyers already purchased goes offline when your portal closes. Their record of the purchase remains, but the content itself is no longer reachable once the portal has closed. Please tell your audience before you go
• We do not issue automatic refunds. For purchases on your portal you are the merchant of record, not AloPortal, so refund requests are between you and your buyer
• If you pay for an AloPortal plan, it stops renewing as soon as you schedule the deletion and ends when the period you paid for runs out. A Pro plan is the one exception while your portal still serves people who paid: it keeps running, so their access stays complete, and ends on your deletion date
• If you are on a yearly plan with time left, you choose when you delete: keep the plan until the end of the year you already paid for and have your account deleted on that date, or have it deleted sooner and give up the months that remain. Either way the yearly plan does not renew. Nothing is refunded automatically; where consumer protection law requires it, unused prepaid months are refunded on request. Message us from Help & feedback

Pressing Keep my account does not reopen a closing portal. Reopen it from your portal's settings (see the first question below); subscriptions that already ended do not restart. When our team deletes an account on request instead, the portal closes on the deletion date.

If you only want your page to stop being public, you do not need to delete your account. See the first question below.

7. Processing Time

A deletion you schedule in the app happens on its date: 30 days after you ask (or at the end of the year you paid for, if you chose to keep a yearly plan until then), or later while your portal is still open for people who paid (section 6), while a dispute or a negative balance is still settling, or while our team has paused it (section 2).

When you ask us instead, we act without undue delay and within 30 days of verifying the request. If a request is unusually complicated we may need longer, and we will tell you before the 30 days are up rather than after.

Our encrypted backups are a separate matter. Deleted data can persist in them until they rotate out on their normal schedule. While it sits there it is not accessed, not used, and not restored to live systems for any purpose other than recovering from a disaster.

8. Verifying It Is You

Before we delete anything we confirm that the request came from the account holder. Deletion cannot be undone, and we are not willing to let someone else trigger it on your behalf.

When you ask us by message, the 30 days start once we have verified you, not when your first message arrives. We will not delete an account because someone else asked us to, including someone claiming to act for you.

9. Services We Use

Some of your data sits with the companies that run parts of AloPortal for us. When your account is deleted we ask these to delete what they hold about you: Stripe (your customer record for your AloPortal plan), Mux (your videos), SendGrid (your email address) and Featurebase (the support profile linked to your account).

We are careful to say ask rather than delete. Their own legal retention obligations are theirs, not ours, and can differ from ours. The other companies that process data for us, such as our hosting, database, analytics and AI providers, are listed in our Privacy Policy.

If you connected a Stripe account to get paid, that account belongs to you and is governed by your agreement with Stripe. We stop using it, and we cannot and do not delete it. Any balance on it keeps paying out to you, and your payout history stays in it.

One thing no platform can undo: a portal is a public web page, so anything that was public may already have been saved, shared, or cached elsewhere by other people. Deleting your account removes it from AloPortal, not from the internet.

10. Frequently Asked Questions

11. Contact

Questions about deletion or this page: sign in and message us from Help & feedback, or open our help center and tap the chat button in the bottom-right corner. You do not need to be signed in there.

You can also write to our Privacy Officer, the person in charge of how AloPortal protects personal information, about a deletion request or anything else about your personal data: